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Our experience with Westend Windows & Doors was completely positive. We were in an urgent situation when our patio door broke and was jammed halfway open. Honestly, we called a couple of companies and even though we described our problem, they could not get to us for more than 2 weeks and some 4-6 weeks. No-one wants their house insecure with the inability to use your security alarm or keep the rain out. I called Westend and they immediately understood the problem and Misha came out same day. The plan was to replace the door the very next day. Jason and a colleague arrived early the next morning and did a great job replacing the door. They were friendly and professional and Jason was very informative all along. Great job, beautiful door and it was priced reasonably, below other estimates we received. Thank you Westend Windows and Doors.

Excellent customer service. The finish work is excellent, and they adapted to my small request with a smile. Great team.

Top notch quality of doors and service by Westend! I chose based on their Google reviews, and was not disappointed. Mischa came, measured & helped me choose 2 new doors, custom made in Toronto. Less than 8 weeks later, Jason & his crew installed these gorgeous Iron Ore doors, complete with new trim, my locks and doorbell. Attention to detail was 100% in my century home (not an easy task). Doors work exceptionally well and the lock works so smoothly. Extremely impressed!

Evgueni and his team replaced all the windows and all exterior doors in our house. We are very happy with the results. The quality and attention to detail are great; the windows are beautiful and solid. The team had a lot of experience and they dealt with any surprises and issues right away. There was always someone senior double-checking that everything was done the right way. Highly recommended.

I had a great experience with Westend Windows and Doors Ottawa. They offered the best prices I found after extensive shopping around. Their customer support was exceptional, and Evgueni provided outstanding service with great customer relations. I got exactly what I needed for my hobby farm at an unbeatable price. Highly recommended!

West End Windows and Doors replaced 8 windows in my home and they were excellent. The customer service was great right from the get go - the sales person was knowledgeable, helpful and not pushy at all. Their prices were far better than the other quotes I received. The crew that did the installation were punctual, professional, hard working and respectful. They did such a wonderful job; my windows look amazing! Thank you!

They replaced 2 of my old windows, the 2 that I needed most to be replaced. Excellent service and advice from the Westend sales team. Excellent price on the new windows. The installers did a great job and the new windows and the new trim and flashing all look amazing. I will be getting Westend back soon to do more of my old windows.

Edit: changing 2 to 5 stars as they did fix the issue after my initial review. Perhaps our case fell through the cracks but an employee from the manufacturer was sent out to our house from out of town and he fixed all the issues. He also left us some paint to fix minor scratches that happen over time and have us a few spare handles and parts in case anything breaks. Overall, we are very happy with our windows as they modernized the look of our home that was built in the 60's. We paid them to change all of the windows in our home 2 years ago. Half the handles they installed are the wrong color and the other half were never installed with screws so they come off. My daughter's room window has no handle at all. My husband has been following up with them/ dealing with them for the last 2 years and asked me to wait to do a review but this is ridiculous. It's one thing to have to wait months for windows to be installed but for fixes like this? Unacceptable.

Excellent experience from initial visit/quote to installation. Highly recommend this company.

Today I had the pleasure of having Jason install a door at my home, and I am beyond impressed with his work. Jason is an extremely competent and gifted door installer. His efficiency and hard work were evident throughout the entire process. He handled the installation with precision and skill, resulting in a perfect final product. What sets Jason apart is not just his technical expertise but also his exceptional interpersonal skills. He is great with people, courteous, and very communicative. He made sure to understand my needs and provided excellent customer service. I highly recommend Jason for any door installation needs. His talent and dedication make him an invaluable asset to anyone looking for top-notch service.

Westend Windows and Doors just installed a replacement patio door. Everything from the price, communications, installation and final result was beyond satisfactory. I had shopped around looking at product quality, reputation and price. Westend ticked all the right boxes.

We're very happy with our new front door! Evgueni and his team did a fantastic job. It was very quick from getting the quote to installation. They were reasonably priced and willing to match any other quotes that we got. They also installed a new doorbell at the same time and took care to make sure that everything was clean and tidy when they left.

We were very impressed with the service and quality of installation at West End Windows and Doors! We requested quotes from five different companies and West End stood out immediately based on the quality of their product (all vinyl, whereas others have vinyl exterior with wood interior) and Evgueni’s knowledge and professionalism. Evgueni was the least “salesman-y” of all the salesmen - he is very professional, friendly and always able and willing to answer any and every question. He provided us with a detailed quote and there were no surprises. We replaced a total of eight windows in our house, including one window that was made bigger by cutting the exterior brick and interior wall of the house. Evgueni’s team was well equipped and qualified to do all this work. The company does not outsource any of their staff - the installers are very experienced, friendly and professional. We would definitely recommend West End!

I needed quality windows professionally installed quickly, and these folks delivered! They were recommended from a neighbor. Simple process and cost-effective.

Replaced the front door. Very good experience throughout the process. Fantastic installers. Highly recommended.

Good professional service

We are very happy with our experience with West End Windows and Doors. Everyone was extremely professional and knowledgeable. Evgueni was very accommodating and patient when assisting with several changes. The installers were amazing and very knowledgeable. Their prices are very competitive compared to other quotes we received. The door was installed within 2 months of placing the order. We love our new door and would highly recommend this company!